Warranty

At The OK Boomer Co., we take pride in our handcrafted products and offer a one-year limited warranty to ensure your satisfaction! Here’s what you need to know:

Coverage
• Our warranty covers manufacturing defects and significant craftsmanship issues, such as faulty materials or construction errors. Quality control is important to us, and we thoroughly inspect all orders before they ship.
• As each OK Boomer is handcrafted, minor natural imperfections in the wood are not covered.
• Wear from use, including water damage, normal wear and tear, overloading weight capacity, improper use (such as dropping or mishandling), and surface scuffs, is not covered.• Customers are required to pay one-way shipping for warranty claims. If a manufacturing defect is found and a return is necessary for repair or replacement, the customer will be responsible for the return shipping cost. However, we will cover the shipping cost for sending the repaired or replacement OK Boomer back to you.
• If your warranty claim is approved, we will repair or replace your OK Boomer free of charge. Repairs are made at our discretion, depending on the issue.

Warranty Start Date
The warranty begins upon delivery of your OK Boomer. You have 60 days from the delivery date to register your product to activate the warranty.

How to Initiate a Claim
To start a warranty claim, please visit our Contact Us page and provide the following information:
• Your name
• The email address used to register your product
• A brief description of the issue
• Detailed photos showing the defect

Timeframe

While we aim to expedite warranty claims as quickly as possible, it may take up to 6 weeks to process your repair or replacement.

Important
• Our one-year limited warranty currently applies only to the Original OK Boomer and does not cover other products sold on our site, such as clothing and accessories.
• This warranty is non-transferable and only applies to the original purchaser. To register your product, you will need to provide proof of purchase, so please keep your receipt handy. Proof of purchase is not required when submitting a warranty claim, as it is already provided during registration.
• We encourage you to get creative with your OK Boomer! While modifications will not void your warranty, this warranty does not cover any issues resulting from modifications made by the customer.

For more detailed information or to start a warranty claim, please visit our Contact Us page. You can also check our FAQs for additional insights. We’re here to help and ensure you’re satisfied with your purchase!